Refund Policy

At LoomCraft, customer satisfaction is our priority. If you are not satisfied with your purchase, we offer a simple and transparent refund policy.

Refund Request Period

Customers may request a refund within 7 calendar days after receiving the product, according to the right of withdrawal.

Refund Conditions

To be eligible for a refund, the product must:

• Be unused

• Be returned in its original packaging

• Include all accessories and items originally sent

Defective or Damaged Products

If the product arrives defective or damaged, please contact us within 7 days after delivery and provide photos or videos showing the issue.

Refund Process

After receiving and inspecting the returned product, the refund will be processed within 10 business days.

Refund Method

• Credit Card: the refund will be issued directly to the card statement

• PIX or Bank Transfer: the amount will be returned to the account provided by the customer

Return Shipping Costs

In cases of defective products or shipping errors, the return shipping costs will be covered by LoomCraft.In cases of change of mind, the return shipping cost may be the customer’s responsibility.

Contact

To request a refund, please contact us via email:originalemarcos@gmail.com

Product Quality

All products are carefully inspected before shipping to ensure they meet our quality standards. Colors and details may vary slightly depending on screen settings and lighting conditions.

Product Features

Our outdoor jackets and accessories are designed for:

• Wind protection

• Water resistance

• Breathability and comfort

• Cold weather performance

• Flexible movement for outdoor activities

Temperature resistance information is based on product testing and may vary depending on weather conditions and personal sensitivity to cold.

Package Contents

Depending on the selected option, your order may include:

• Outdoor jacket

• Thermal gloves

• Winter beanie

• Sport watch

Please verify the selected variation before completing your purchase.

Size Information

We recommend checking the size chart carefully before ordering. Measurements may have a small variation of 1–3 cm due to manual measurement.

Care Instructions

To maintain product quality:

• Hand wash or use gentle machine wash

• Do not bleach

• Air dry recommended

• Avoid high heat ironing

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, contact our support team within 7 days after delivery with photos of the product and packaging.

Customer Support

For questions or assistance, contact us by email:originalemarcos@gmail.com

Shipping Policy

At LoomCraft, we work to ensure that your order arrives safely and as quickly as possible.

Processing Time

All orders are processed within 1 to 3 business days after payment confirmation.

Delivery Time

Delivery times may vary depending on the region and the shipping method selected at checkout. On average, deliveries take between 7 to 20 business days.

Tracking Code

Once your order has been shipped, you will receive a tracking code by email to monitor your delivery in real time.

Delivery Attempts

Carriers may attempt delivery up to 3 times at the provided address. Please make sure your shipping information is correct to avoid delays.

Incorrect Address

If the provided address is incorrect or incomplete, the package may be returned to the logistics center. In this case, a new shipping fee may apply.

Delays

Although we do our best to meet estimated delivery times, delays may occur due to external factors such as high demand, strikes, weather conditions, or logistical issues.

Damaged Product

If your product arrives damaged, please contact our support team within 7 days of receiving the package via email at:originalemarcos@gmail.com

Contact

If you have any questions regarding your delivery, please contact us at:originalemarcos@gmail.com